This Privacy Policy describes how isBookshelf.com collects, uses and discloses your personal Information when you visit or make a purchase from the website.
Collecting Personal Information
When you visit the website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, time zone, cookie information, what pages or products you view, search terms and how you interact with the webite.
- Purpose of collection: to load the website accurately for you and to perform analytics on website usage to optimize our website.
- Source of collection: collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with hosting provider, Google Analytics.
Order information
- Examples of Personal Information collected: name, billing address, payment information (including credit card numbers), email address and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared our payment processors.
Customer support information
- Examples of Personal Information collected: Name, e-mail address, phone number.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use WordPress and Woocommerce to power our online store. You can read more about how WordPress and Woocommerce uses your Personal Information here:
- WordPress: https://wordpress.org/about/privacy/
- Woocommerce: https://woocommerce.com/document/marketplace-privacy/
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the website, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
How Google uses information from websites or apps that use their services: https://policies.google.com/technologies/partner-sites?hl=en-US
Your info and Facebook Ads: https://www.facebook.com/help/610457675797481
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale or free download, processing payments and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the website;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the website, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Services that include elements of automated decision-making include:
- Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours.
- Temporary deny list of credit cards associated with deny listed IP addresses. This deny list persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please send us an email to contact@isbookshelf.com.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us to contact@isbookshelf.com.
Cookies
Please check our Cookie Policy.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Children’s Information
At isBookshelf, safeguarding children’s online activity is a top priority for us. We urge parents and guardians to supervise and participate in their children’s online activities. We are committed to not collecting any Personal Identifiable Information from children under the age of 13. If you suspect that your child has provided such information on our website, please get in touch with us immediately. We will make every effort to promptly remove any such information from our records.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@isbookshelf.com.
Last updated: 09.05.2023
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:
https://www.dataprotection.ro/index.jsp?page=home&lang=en